The Virtual View from the Top: Strategies for Maximally Effective Administration of Higher Education Online Programs

Session Description

Nearly all of online instructional research focuses on students and teachers. Research from the perspective of administrators is virtually non-existent. Yet especially with the required migration of instruction to the virtual classroom due to the pandemic, effective leadership of online programs is even more crucial. The purpose of this study was to understand and explore administrative perceptions of leadership effectiveness in a higher education online instructional environment. Individual in-depth interviews were conducted with a former provost, one current college of education dean, and five current or former department chairs in the college of education of a four-year higher education institution. Results suggest specific recommendations in the areas of support of online faculty; ensuring adequacy of instructional design, library, and technology support; evaluation of online faculty performance; and supervising ongoing formative improvements in online learning. Maximizing leadership support of effective online instructional initiatives also maximizes the chances of successful student learning in the virtual environment.

Presenter(s)

Mary Dereshiwsky
Northern Arizona University

Mary Dereshiwsky is a Full Professor of Educational Leadership and Research in the College of Education at Northern Arizona University in Flagstaff, Arizona. She has developed and teaches courses in educational research and statistics. She also enjoys serving on doctoral dissertation committees. Her research interests include designing effective online learning spaces for students and assessing student performance in online courses.


Michael Schwanenberger
Northern Arizona University


Laura Sujo-Montes
Northern Arizona University

Guampedia Educators Portal and Micronesia Milestones

Session Description

Guampedia is a community project that highlights the unique Chamorro heritage and history of Guam and the Mariana Islands. It includes an Educator's Portal with resources connecting past to present and future, and a bank of lesson plans for culturally sustaining education. Guampedia's Micronesia and World Milestones Timeline details the region's important historical events into the context of world events. This interactive timeline helps students see the bigger picture and develop a context for historical thinking.

Presenter(s)

Teresita Perez
Unibetsidåt Guåhan, Guam

Teresita L. Perez is composition faculty at the University of Guam. After receiving her MATESL from the University of Washington, she found that her true academic interests lay in pedagogy and learning organic to first people's epistemological approaches to life. She is a proud daughter and mother from Guam.

 


James Perez Viernes
University of Hawaiʻi at Mānoa, HI

James Perez Viernes is from Guam and is part of the core faculty of the Center for Pacific Islands Studies at the University of Hawai‘i at Mānoa (UHM) serving as Outreach Director. His areas of specialization are gender, masculinities, militarism, place-based methodologies, and indigenous research frameworks as they relate to Micronesia and greater Oceania. He has an MA in Pacific Islands Studies and PhD in Pacific Islands History from UHM.

Adding Subtitles to videos

Session Description

Many instructors needed to teach online because of the pandemic in 2020. For many instructors, it was the first time to teach online.

When the online instructions first started about 20 years ago, it was normal to have web pages only in texts. The technology has advanced enough so that it’s easy to produce and make videos available to online students. Making videos available to students makes it possible to recreate the environment close to the classroom to students. The main method of communication is auditory, not the reading which heavily depends on the ability of each student.

One important factor for videos to online courses is closed captions (subtitles). Having closed caption on videos for online courses is required by federal law to be ADA compliant.

In this presentation, the presenter will show an easy way to add subtitles to videos. The presenter will show how to produce closed captions by using freely available resources online. By utilizing various resources, it’s possible to make closed captions without spending hours transcribing every sentence by oneself. By using various tools (some are AI tools), adding closed captions is not as time-consuming as some people think. It can be done without relying on manpower to transcribe each sentence.

The method I’m going to share with the participants makes it possible to add captions of not only English, but various major languages such as Japanese, Chinese, Korean, etc.

Presenter(s)

Satoru Shinagawa
Univ. of Hawaii, Kapiolani CC

I've been teaching Japanese online since 1999. My interests are to find better ways to teach languages online.

Support the Move to Remote Instruction: Rethinking Information Literacy Instruction during the Pandemic

Session Description

In response to the current pandemic, Library Services at Delaware County Community College had to quickly pivot to meet the needs of students and faculty members during the transition to remote learning. With an information literacy instructional program designed primarily to meet the needs of students taking classes on campus, Library Services increased the number of synchronous workshops offered and offered additional synchronous and asynchronous instructional options to support remote learning. This presentation will discuss what we have learned during the spring, summer, and fall semesters in terms of what virtual instructional models meet the needs of faculty to ensure students gain information literacy instruction. Specifically, this presentation will examine the new instructional models and review the data from the information literacy program to determine what best met the needs of students and faculty.

Presenter(s)

Michael LaMagna
Information Literacy Program & Library Services Coordinator, Associate Professor, and Reference Librarian
Delaware County Community College, Media

Michael LaMagna, Ed.D., is the Information Literacy Program and Library Services Coordinator, Associate Professor, and Reference Librarian at Delaware County Community College and previously served as the Coordinator of Electronic Resources at a small liberal arts college. Michael’s current research interests center of academic libraries and include eBook usage, open educational resources, digital badges and microcredentials, synchronous instruction, and copyright education. Michael served as the guest editor for a special issue of the Journal of Electronic Resources Librarianship focused on the use of digital badges and micro-credentials in academic libraries and his scholarship has appeared in publications such as Internet Reference Services Quarterly, the Journal of Access Services, and Computers and Libraries. Michael speaks frequently on issues related to academic libraries at national, regional, and local conferences. Michael received his Ed.D. in Higher Education Administration from Northeastern University. His dissertation examined how community college English faculty members teach information literacy in their online courses. Michael received his M.L.S. from St. John’s University, M.A. in History from Villanova University, and his B.A. in History from Susquehanna University.

E-leadership in Higher Education: Implications for Counseling Department leaders transitioning programs online due to the Pandemic

Session Description

 E-leadership is a term that continues to emerge despite being around since the late 1990s (Garcia, 2020). With the pandemic, programs in higher education have been confronted with transitioning from a traditional format to online. Counseling programs, notably high touch in skills development are no different in mediating this transition at a distance. There can be an added complexity of having many specializations of counseling to mediate. While the logistics of this can be challenging for faculty and students to transition to e-learning in highly interactive subjects like counseling, often overlooked are the vital considerations for counseling leaders trying to develop virtual teams with efficacy.  According to Kupa (2020) the key characteristics of virtual teams from a leadership standpoint draw attention to two primary functions: performance management and team development. This paper's focus is how has E-leadership evolved and what do Counselor Educator's embarking on E- leadership benefit from knowing in mediating this role with efficacy?  This paper seeks to explore the intersection of e-leadership in higher education, specifically counseling programs, with a focus on implications for best practices for establishing a culture of wellness, high performance, and efficacy of departmental teams newly working at a distance.

Presenter(s)

Heather Zeng, Ph.D.
Capella University

Heather Zeng, core faculty for Capella University, is an LPC, NCC (NCC)(C) and CCC under NCDA. She is also a Board Certified Coach (BCC). She has written on a number of career and related topic areas and was a contributor to USA Today's Online Career Center for several years forging a career column and live chats. She bridges expertise in counseling, career development, and instructional design. She has taught online since 1998.


Melinda Heher, Ph.D.
Capella University

Dr. Mindy Heher,LPC, NCC, ACS is a core faculty at Capella University in the School of Social and Behavioral Sciences. She mentors doctoral students in counseling, education, and supervision.


Barbara Cooper, Ph.D.
School of Social and Behavioral Sciences
Capella University

Dr. Barbara Cooper, LPCC, LPC-S is a core faculty at Capella University in the School of Social and Behavioral Sciences. She mentors doctoral students in counseling, education, and supervision.

A Digital Badging Program for Faculty Training

Session Description

After eight years of providing a facilitated professional development program to provide training and guidance to faculty to design and build asynchronous online classes, it was time to scale up efforts. The existing program could be run only once a year, with a maximum cohort size of 12. In December 2019 the Instructional Technology Support Office launched a digital badging program that is available on-demand (asynchronously online) but also provides feedback and support to all participants. The badging program currently has two certification levels, consisting of 17 badges. In the year that the badging program has been available, we have awarded over 1100 badges and have provided over 120 certifications.

This presentation will provide an overview of our badging program, and describe our process of developing and managing our multi-level digital badging program. A tour of the badging site (Laulima/Sakai LMS) and the badging platform (Acclaim by Credly) will be provided. Challenges and success will also be discussed, as well as advice on starting a badging program.

Presenter(s)

Leanne Urasaki
Hawai‘i Community College

Leanne has led the Instructional Technology Support Office (ITSO) since it opened in 2011 to support and improve the quality of distance learning at Hawai'i Community College.

She holds a BA in Japanese Language, a Post-Baccalaureate degree in Secondary Education, and a M.Ed. in Educational Technology.


Emily Zappeto
Hawai‘i Community College

Emily is a Certified Faculty Developer who joined ITSO as an Instructional & Student Support Specialist in January 2020, just before Hawai'i CC began its transition to remote delivery.

She previously served as the MIS Specialist for Feather River College in Quincy, CA.

Quest Design in Online Game-Based Learning

Session Description

This session delves into the design and function of quests in online game-based learning. According to Howard (2008), “A quest is a journey across a symbolic, fantastic landscape in which a protagonist or player collects objects and talks to characters in order to overcome challenges and achieve a meaningful goal” (p. xi). Quests are particularly relevant in story-based adventure and MMORPGs (massively multiplayer online role-playing games) as the tasks that players (learners) complete while progressing through the game. Quests offer the potential for integrating choice of tasks and branching pathways through the curriculum within a game-based classroom. Online technologies including common learning management systems, Google Apps, or dedicated quest-based management systems can be leveraged to develop quests as part of a game-based course.

Participants in this session will gain (1) a concise synthesis of what research has to say about quest design for game-based learning (2) an overview of technologies suitable for developing quests in online game-based learning.

Presenter(s)

Chareen Snelson
Associate Professor
Boise State University

Dr. Chareen Snelson is an Associate Professor with the Educational Technology program at Boise State University. She has worked in online education for nearly 20 years having designed and taught a wide variety of graduate-level educational technology courses including media design, leadership, and qualitative research methods. Her scholarly activity has focused on several areas including online learning, educational video production, online games, and qualitative methods education.

Demonstrating learning graphically: Using student-generated diagrams to reflect on starting, ending, and future points

Session Description

Reflection is a critical part of the learning process, included in various learning theories and models (e.g., cognitive apprenticeship). A common approach to class-based reflection is to ask students to write a brief reflection paper at the end of the term. In this presentation, we share a different approach: student-generated diagrams. In a course for pre-service teachers, we asked students to depict their personal learning networks (PLNs) at the start of the course, the end of the course, and to project them out into the future as well. The directions were general, and although a conceptual framework was provided (Krutka, Carpenter & Trust’s 2017 PLN Framework), students were free to use a tool and visual approach of their own choosing.  Most students reported on an end-of-term survey that the act of creating their first diagram helped them reflect on what they already knew, whereas their post-course and future diagram creation processes alternated between active reflection while creating and depicting knowledge they had already reflected on. The diagrams generated richer reflection than similar written reflections in prior terms. We will share the assignment, examples of student diagram progressions, survey findings, and our own reflections on the usefulness of graphics within the reflection process.

Presenter(s)

Vanessa Dennen
Florida State University

Vanessa Dennen is a Professor of Instructional Systems & Learning Technologies at Florida State University. Her research is situated in both formal and informal learning environments and focuses on identity development, knowledge management, and knowledge brokering within online networks and communities of practice. Vanessa currently serves as Editor in Chief of The Internet and Higher Education. More information can be found at http://vanessadennen.com


Lauren Bagdy
Florida State University

Lauren Bagdy is a doctoral candidate in the Instructional Systems and Learning Technologies program at Florida State University. Her research focuses on informal and networked learning, specifically the affordances of social media platforms as learning and community spaces. Her dissertation research is exploring how teenagers use social media platforms for informal learning purposes.


Yujin Park
Florida State University

Yujin Park is a doctoral candidate in the Instructional Systems and Learning Technologies program at Florida State University. Yujin received an M.A. in Educational Technology from Seoul National University. Her research interest includes teacher professional development in an online environment and technology integration in educational practice. During her Masters, she developed and managed online teacher training programs for public school teachers in South Korea. Currently, she is studying teachers' behaviors and perceptions in personal learning networks.

When the Medium Mangles the Message: Challenges of Communication between Online Adjunct Faculty and Their Supervisors

Session Description

Communication between supervisors and subordinates can be challenging, even in traditional face-to-face environments. The asynchronous online environment can exacerbate potential for misunderstanding of intended communications. The required movement to online learning in the pandemic has heightened stresses for online higher education faculty in communicating effectively at a distance with their supervisors. Such misunderstandings can filter down negatively to their students, further exacerbating stresses that online students can experience. Existing research on online communication has focused on student-instructor interaction only. Impact of supervisors (e.g., department chairs) in this communication chain is largely absent from research to date.The purpose of this phenomenology study was to understand in depth the lived experience of online adjunct faculty in communicating at a distance with their supervisors, including particular stresses the faculty have experienced. The objective of this understanding is to streamline accurate and effective communications so that adjunct faculty feel maximally supported and online students' virtual learning experience is maximized.

Presenter(s)

Mary Dereshiwsky
Northern Arizona University

Mary Dereshiwsky is a Full Professor of Educational Leadership and Research in the College of Education at Northern Arizona University in Flagstaff, Arizona. She has developed and teaches courses in educational research and statistics. She also enjoys serving on doctoral dissertation committees. Her research interests include designing effective online learning spaces for students and assessing student performance in online courses.


Danielle Babb


Suzanne Minarcine
Organization for Research & Community Development Global Inc.

There’s no space to talk about: Student voices for online course design

Session Description

Online interaction not only includes student-student interaction but also includes student-content, student-instructor, and student-system interaction. These four types of interaction need to be considered when designing online courses. We interviewed 27 graduate students and investigated how their level of participation and interaction were related to online course design in terms of curriculum and content, course structure and technology support, instructor communication, and online activities such as online discussion and group projects. Participants shared  their recommendations about course design factors during the interview. These participants included 11 international students and 10 domestic students. Various nationalities and ethnicities were purposefully sampled to hear about diverse student voices. Many of these participants said course structure and teacher presence were very important. They believed that students would engage more and respect diverse perspectives if instructors care about diversity and inclusion. They also believed that no teacher presence means “confusion” and “feeling unsupported” in online space. Instructors’ regular  communication through various channels, proper accommodation based on students’ needs, explicit guidelines or encouragement to include diverse learners, and timely support and help were greatly valued by online learners.

Presenter(s)

Hajeen Choi
Florida State University

Hajeen Choi is a doctoral candidate in Instructional Systems and Learning Technologies program at Florida State University. Her research interests include motivation and engagement in online learning, lurking, othering, networked learning, and social media in education. Currently, she is working on the projects such as the feeling of othering in online learning, lurking in online learning, Twitter Conference Backchannel for building PLN and online presence, and network analysis in education. In regards to teaching, she teaches an educational technology course to pre-service teachers and had been working as a teaching assistant for various online courses. She may be contacted at hc16b@my.fsu.edu.


Ömer Arslan
Florida State University

Ömer Arslan is a third-year doctoral student in Instructional Systems and Learning Technologies program at Florida State University. He is interested in online course design and facilitation, particularly how instructors design and facilitate course activities in online classrooms. Currently, he engages in activities that contribute to his personal and professional development including but not limited with enrolling in graduate courses, teaching Introduction to Educational Technology, participating in research projects, and research group meetings. He may be contacted at oa18h@my.fsu.edu.


Dan He
Florida State University

Dan He is a second-year doctoral student in Instructional Systems & Learning Technologies program at Florida State University. Her current research interests include using social media for formal and informal learning, online course designs, and culturally responsive teaching. She is currently involved in research projects related to students’ feeling of othering in online environments and K-12 teachers’ preparedness of online teaching. Dan is dedicated to creating and fostering inclusive and equitable digital learning environments.